Make a complaint
Complaints Handling Procedure
We are committed to providing a quality and professional service, and to act with honesty, integrity, and transparency. However, we understand that there may be times when you may feel we do not meet your expectations, and we want to know about these immediately, so any issues can be resolved quickly.
In the event that you wish to make a complaint you may contact us at:
Elmlake MGA Limited
Office 2, The Reach, 687-693 London Road, Westcliff-on-sea, Essex. SS0 9PA
Email: info@elmlake.co.uk
Telephone: 01379 771043
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd's will investigate the matter and provide a final response. Lloyd's contact details are as follows:
Complaints
Lloyd's
One Lime Street
London EC3M 7HA
Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints
Ultimately, should you remain dissatisfied with Lloyd's final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS's contact details are as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email:complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk
Get in Touch Today
For any inquiries regarding our work as Professional Indemnity underwriting specialists, or to request access to our underwriting quotes, please contact us at info@elmlake.co.uk or call us at 01379 771043. We look forward to partnering with you.